Initiating Mediaton

Initiating Business Mediation

Any party may initiate Mediation by contacting the service. You can contact the clearing house or one of our project partners. We will inform you about Mediation and all necessary further steps to conduct Mediation.

Mediation is a voluntary process; therefore the other party has to agree to mediate, unless you have inserted a Mediation clause in your contract. In some countries Mediation might be suggested or imposed by court or law.

You can contact the other party yourself or our service (e.g. a Chamber of Commerce or Mediation Centre ) can – with your permission - contact the other party to suggest Mediation.

If both parties agree to Mediation and we assess that the case is suitable, we will refer you to the most appropriate Mediation Centre or Chamber of Commerce to help you find a suitable mediator. If requested, we will suggest two or more mediators to the case, based on the type of issue in dispute. The parties then select the mediator out of the two or more mediators together. If requested by all parties, we even appoint the mediator for you. If you prefer to take a look at our panels of mediators yourself, please select a country.

After the parties agree on a mediator, the mediator together with the parties will clarify where and when the Mediation sessions will take place. Everyone attending Mediation has to sign an agreement to mediate. Further information about the content of an agreement to mediate can be found at “Legal Information”.

Let us put together the four steps to initiate Mediation:

Contact us

We will talk to you in confidence about your issue, help you to decide if Mediation is an advisable dispute resolution and refer you to the appropriate Mediation Centre. Our further service is available on application. The application procedure varies dependant on the Mediation Centre.

Fill out our form and simply send it to us and we will provide you with all necessary information for free.

All parties need to agree to Mediation

In order to find out if all parties wish to proceed, you or our service team will suggest Mediation to the other party.

Agree on a mediator

We will suggest one or more suitable mediator(s) to the case. The parties agree on a mediator.

Sign an agreement to mediate

After the agreement to mediate has been signed, you can start with Mediation sessions.